Refund policy

Refund Policy

Last updated: August 15, 2026

At Lunaemi, we want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact sanmi91413@gmail.com as soon as possible. We can only consider cancellation requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

30-Day Lunaemi Function Promise

Your comfort device should arrive ready to work. If your Lunaemi belt arrives damaged, incorrect, or develops a confirmed functional fault within 30 days of delivery, contact sanmi91413@gmail.com with your order number and clear photos or a short video showing the issue. We will help troubleshoot first. If the fault is confirmed, we will provide a replacement at no additional product or shipping cost. If a replacement is unavailable, we will refund the product price to the original payment method.

Individual comfort experiences vary. This promise covers product condition and functionality and does not guarantee a particular pain-relief outcome.

Evidence and Approved Resolutions

Do not dispose of the item or packaging until we have reviewed your request. We may request reasonable photos, a short video, or additional information needed to confirm the issue. Do not return an item without written approval and return instructions. Where a confirmed damaged, incorrect, or defective item must be returned, Lunaemi will provide or reimburse reasonable approved return shipping. In many confirmed cases, a return may not be required.

No-Change-of-Mind Refunds

Once an order has been shipped, Lunaemi does not accept returns, cancellations, or refunds for change of mind, ordering by mistake, dislike of the product, incorrect selection, or refusal to accept delivery, provided that the item supplied is correct, undamaged, functional, and consistent with its description. Delivery delays that remain within a reasonable carrier or customs timeframe do not by themselves qualify for a refund.

Approved Returns and International Return Shipping

If we approve a return for a reason other than our confirmed error, a confirmed defect, or a right required by applicable law, the item must be unused, in its original condition, and returned with original packaging where applicable. The customer is responsible for all approved international return shipping costs, customs charges, duties, taxes, insurance, and other return costs unless we confirm otherwise in writing. We recommend using a tracked shipping service, as the customer remains responsible for the item until it reaches the approved return address.

Refund Processing

Where a refund is approved, it is issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges, return shipping costs, duties, and taxes are non-refundable unless the refund is required because of our confirmed error, a confirmed defect covered by the 30-Day Lunaemi Function Promise, or applicable law. Processing times may vary by payment provider.

Your Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Contact

For return, refund, or first-cycle setup questions, contact sanmi91413@gmail.com.